Terms and Conditions

Shipping and Packing

Freight is free/included when the order value is $100 or greater. We will ship only to the following Australian States/Regions:

VIC
NSW
QLD (Excluding Far North Queensland above Cairns)
TAS
SA(Only Certain Areas)

Delivery

Metro Melbourne/Sydney –  2-4 business days(approx)

Adelaide/Brisbane- 3-5 business days(approx)

Country Areas –  5-7 business days(approx)

Cancellation

Cancellation will be accepted within 7 days after delivery. Customer pays return freight.

Refund

In the event that the customer returns the item, the refund given will be the cost of sale minus the original shipping charge.

In the event that the product is damaged or defective upon delivery, then Timber Care will refund the full sale amount including the original shipping charge. Note that packaging containing slight damage where it is not affecting the product within is not considered to be damaged.

In the event of the Customer receives the incorrect goods, the item will be returned and replaced free of charge.

Note: The customer accepts all responsibility to read and understand the manufacturer’s instructions. Failing to adhere to the instructions could result in poor product performance and will invalidate any claim of a faulty product. For more information go to the manufacturer’s website.

Outlast Pty Ltd
ABN : 30 144 951 404